At DM Beauty World, we want our customers to be satisfied with every purchase. If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of receiving your order so that we can assist you.
Eligibility for Returns
To qualify for a return, the product must be unused, unopened, and in its original packaging. Proof of purchase or order confirmation may be required.
For hygiene and safety reasons, opened or used beauty, hair, cosmetic, nail, lash, or personal-care products cannot be returned or exchanged unless the product was supplied damaged, defective, or incorrect.
Damaged or Incorrect Products
If your order arrives damaged or you receive the wrong product, please contact us promptly and provide your order details together with clear photographs of the product where applicable. Once verified, we will arrange an appropriate replacement, exchange, or refund.
Refunds
Approved refunds will be processed through the original payment method where applicable. For Cash on Delivery orders, approved refunds will be sent via M-Pesa or bank transfer using the customer details verified during the return process. Refunds will be processed within 3–7 business days after approval.
Delivery charges are generally non-refundable unless the return results from an error by DM Beauty World.
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation.
How to Request a Return
Before returning any product, please contact DM Beauty World so that we can confirm the return and provide instructions.
Contact Us
DM Beauty World
Ngara, Nairobi, Kenya
Near Equity Bank, opposite Total Petrol Station
Phone/WhatsApp: 0701904410
Email: info@dmbeautyworld.co.ke
We are committed to handling returns and refunds fairly, transparently, and promptly.